APC by Schneider Electric (formerly American Power Conversion Corporation) is a manufacturer of uninterruptible power supplies, electronics peripherals, and data center products. In 2007, Schneider Electric acquired APC and combined it with MGE UPS Systems to form Schneider Electric's Critical Power & Cooling Services Business Unit, which recorded 2007 revenue of $3.5 billion (EUR 2.4 billion. The Google search for APC software leads first to the Personal Edition. After working on the troubleshooting for hours, this may be helpful to anyone in the future. – marsh-wiggle Jan 9 '19 at 9:38.
Brand Representative for APC by Schneider Electric
Hi Dan,
Unfortunately, PowerChute Business Edition is not compatible with the Back-UPS units using USB which is why are seeing the message that it will not communicate. The Back-UPS model lines are only compatible with the Personal Edition software using the USB connection. There is an optional serial cable that allowed you to use the Back-UPS units and our older PowerChute Business Edition versions (not the new 9.5), however, the information you would get via serial connection makes it not really worth trying to use. I linked a forum discussion below for you that discusses using PowerChute Business Edition with our Back-UPS models:
Only our Smart-UPS units up to our 5KVA models are compatible with the PowerChute Business Edition software. The 5KVA and higher units ship with a Network Management Card so they use PowerChute Network Shutdown and not PowerChute Business Edition. I understand your desire to monitor the units through one interface, however, unfortunately, it is not possible with our software and the Back-UPS units. The Back-UPS units are designed for home/home office environments where that is usually not something a customer is seeking. Some customers have had success with a third party tool called apcupsd; however, I have to caution you that it is not something we support or can advise you on obtaining. The use of apcupsd would be at your own risk. It is not our software and not written by us, so we do not support it in any matter.
Please let me know if you have any additional questions.
Patricia
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Apc Powerchute Business Edition Software
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